After Sales Service
At i Power Bangladesh (iPower BD), our responsibility to our customers goes far beyond the sale of a product. We believe that reliable after-sales support is just as important as delivering high-quality power and solar solutions. That’s why we provide dedicated after-sales services to ensure long-term performance, safety, and customer satisfaction.
Here’s what you can expect from our after-sales service:
1. Technical Support & Consultation
Our experienced technical team is always ready to assist you with any operational or technical queries. Whether you need guidance on system usage, inverter settings, battery maintenance, or troubleshooting performance issues, we provide clear and reliable support to keep your system running efficiently.
2. Warranty Support
We stand behind the quality of the products we supply. All eligible products come with manufacturer-backed warranties. In case of any warranty-covered issue, our team will coordinate inspection, repair, or replacement according to warranty terms—ensuring a smooth and transparent process for our customers.
3. Maintenance & System Health Checks
Solar systems, inverters, and batteries require proper care for long-term performance. We offer maintenance guidance and inspection support to help identify potential issues early, improve system efficiency, and extend product lifespan.
4. Battery Service & Replacement Guidance
For battery-based systems (Lead-Acid or Lithium), we provide professional advice on usage, charging practices, and replacement timelines. When replacement is required, we ensure compatible, high-quality battery options for uninterrupted power backup.
5. Installation & After-Installation Support
Our service doesn’t stop after installation. We assist customers with post-installation checks, system optimization, and performance monitoring to ensure everything operates as expected from day one.
6. Spare Parts & Upgrade Assistance
As technology evolves, customers may wish to upgrade or replace certain components. We help source genuine spare parts and recommend suitable upgrades that improve efficiency and system reliability.
At i Power Bangladesh, we are committed to building long-term relationships through dependable after-sales service, technical expertise, and honest support. Our goal is to ensure that every customer enjoys uninterrupted, efficient, and sustainable power—today and in the future.
Thank you for choosing i Power BD as your trusted power and solar solutions partner.
